Business Description:
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Categories
heating & air conditioning
P.K. Wadsworth Heating & Cooling, Inc.
34280 Solon Rd, Solon, OH 44139, USA
(440) 248-2110

Service

Total Experience

Will Recommend

Andrea C.

Shaker Heighs, OH

P.K. Wadsworth Heating & Cooling, Inc.

Techs great; scheduling/office inefficient

We have a UNICO A/C system that requires it to be at least 70 degrees outside to perform a maintenance check. Due to that, We could not get ours done until the 3rd or 4th scheduled appointment. Except for the last time, the schedulers and dispatchers did not highlight the fact (on the work orders) that we had a UNICO system that requires a certain ourtside temp, and the techs called to tell me they would be arriving momentarily. I was the one who had to tell them it was too cold to do a proper testing of the system. In at least 2 cases they told me that they would call the company and have someone call me to reschedule, but in all cases I never heard back from anyone and I had to call the office once again to reschedule for another time. When I asked why they didn’t highlight the fact that we have a UNICO system on the techs work orders so they wouldn’t make a wasted trip, I was told that the new operating system they have at the company does not allow for that.

The last two schedulers I spoke to profusely admitted that P.K. Wadsworth had dropped the ball. Agreed. They certainly Have no control over the weather, but I should have received a call from a scheduler to reschedule the appointment when they first realized that the temperature would not be warm enough to do the check.....I should not have had to deal with the frustrations of constantly following up to try to get another appointment.

When I dealt with P.K. Wadsworth, I felt that they were very unorganized and inefficient and that the “left hand didn’tknow what the right hand was doing.

Up until now, we have had good experiences with the company, and we find, for the most part, their techs to be efficient, personable, and professional.