Southwest Air Conditioning and Heating

Business Description:

Southwest Air Conditioning and Heating has been servicing the Big Country for over 42 years. Our HVAC techs are fully licensed and insured. Call us today!

Categories

heating & air conditioning
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Bill's Review

Service

Will Recommend

Quality

Abilene, TX

Southwest Air Conditioning and Heating

Their work was okay!

Southwest Air Conditioning and Heating installed our system about four years ago. When we recently had a problem, they came and tried to fix it. Their work quality was okay. But they told us at the time of their visit that everything was under warranty. Then we got a bill and found out that not everything was under warranty. I would have appreciated the whole truth upfront about what the charge would be rather than be surprised by the bill from Southwest Air Conditioning and Heating. I don't want to say bad things about them. Nobody is perfect. They did an okay job.

comments

Thank you for providing feedback and letting us know about this issue. After reviewing your warranty and service call it shows you have a parts warranty but not any labor warranty. This should have been made clear to you up front. We have since had a meeting with the technicians to go over the importance of communicating to the customer exactly what is going on. We are truly sorry to hear our service did not satisfy your expectations. The happiness of our customers is a number one priority for us.

Southwest Air Conditioning and Heating commented on 09/03/2020