Southwest Air Conditioning and Heating

Business Description:

Southwest Air Conditioning and Heating has been servicing the Big Country for over 42 years. Our HVAC techs are fully licensed and insured. Call us today!

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heating & air conditioning
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Charles' Review

Service

Will Recommend

Quality

Abilene, TX

Southwest Air Conditioning and Heating

Mario is a good worker and does a good job. However, my a/c unit is only 3 years old. I have had problems with that drain line since the unit was installed. It should have been discovered as defective when it was installed. Now, I have had to pay $258.00 to get it repaired....

Mario is a good worker and seems to know his business. He is always courteous and friendly. The drain line, however, should have been caught as defective when the unit was installed. I have had the a/c unit for 3 years and we have had trouble every summer with the line stopping up...Mario cut away a part of the line and repaired it on Friday. It cost me $258.00, but this should have been found when it was under warranty as there has been problems with the same line each summer.

comments

Thank you for providing feedback on this issue. We apologize that our service was not up to your expectations. We set a high standard for our customers and are truly sorry to hear about this. With the issue corrected we hope to hear from you in the future.

Southwest Air Conditioning and Heating commented on 09/24/2019