Pretty Great Outfit!
Southwest Air Conditioning and Heating is a pretty great outfit. All the staff is very personable and courteous. They come up and introduce themselves, and it's 'yes, sir,' 'no, sir,' from all of them. Russel, the guy who runs the company, has hired a good crew.... Read More
Professional
They have been out 2x. 1st man very professional & professional. 2nd visit it was 2 young men. Very courteous & professional. Both times they had to fix something & they were very quick about it. We have been dealing with them?since the early 2000 & have always... Read More
Highly recommend Southwest
We have lived in our home from the 60's for three years and although the thermostat was updated, the entire system had not. Our electric bill was higher than we wanted to afford on a limited income. Southwest installed our entire system in 2 days, was timely,... Read More
Professionals
As stressed as I was when I called, technician Orlando was calm cool and collected, even in my very hot attic. He diagnose the problem, got it to cool sufficiently while the part needed was located, and return days later installing it. A panicked weekend call was... Read More
TOP QUALITY SERVICE
Once again the professionalism of the Southwest A/C & Heating staff came through for us during the 4th of July week-end. Old unit went out - and due to holiday week-end window units were loaned to us and new unit installed as soon as it arrived. Evan and Earnest... Read More
Fantastic service by Russell Gould
Russell Gould came to our home at 8:30 at night when our AC quit and we had our family from Canada visiting. They are not used to the hot weather and inside the house was over 80 degrees. Russell really cares about his customers. Read More
Great fast service
As always fast, kind service. Read More
Routine Maintenance
This was my Spring/Summer inspection and I was very pleased the way Mario took care of my AC. Thank you. Read More
Fast service
Southwest was able to come to our house the day after we called them. We weren’t expecting an $800 bill, but it beats buying a new AC unit! Read More
The house is cool and the service was fast and good
Mario was here on time Monday. He found the problem, ordered the evaporator coil. It was here Tuesday morning. Your techs were here early and by 1:30 PM we were cooling down, Thanks, Read More
Great Service
The tech was out within an hour and very polite and interactive. It took a few to get the issues figured out but he got the job done in a timely manner! Awesome service!! Read More
Good service
We have been very pleased with SW heating A/C... Read More
Orlando was once more fantastic.
Mario and Orlando, two of your best. Read More
Excellent timely service
Response time from our initial call was excellent, and Orlando did a great job. Read More
Great personnel. Great work. Good Price
Despite a long backlog of productions the new unit was received and installed much faster than I expected. The workers started early and stayed with it until the installation was complete. There was some follow up the next day, but nothing major. Would strongly... Read More
Cooling Problem
My Geo Thermal unit stopped cooling. I became aware of it Sunday night. Immediately I called and reached answering service. Then I called the next morning and discovered that I was already on Mario's list. He arrived Monday morning and began problem solving the... Read More
service technician was good.
The problem with the maintenance program is that it is left up to the customer to know when it expires and when preventive maintenance is due. If you offer a maintenance program, the provider should inform the customer of these things before it is time to renew or... Read More
Excellent Customer Service
According to my mother, where the unit went, the young man that fixed the inside unit and installed the outside unit was really nice. He can even take a joke! Read More
Work was top notch. A little pricey on travel.
Would definately tell others! Read More
Mario was super nice. 2 questions--see below.
Mario was super nice. He had to put up with the heat in the attic and a rattlesnake under the house. I will get the snake taken care of. I got 2 copies of the invoice, but didn't get a copy of what he did like I usually do. Please send that work done copy. ... Read More
