I've used them many times over the years and this time I knew it was going to be a tough job. It's more people in the house so there is more traffic. I was horrified at how the carpet had started to look. I decided to pick up the phone and give them a call. They came out and of course, they showed out. They came in and got out stains I didn't even think they would be able to get out. I feel great knowing they did such an awesome job.