Getting an appointment on short notice was possible, and the two technicians arrived on time. They were polite, efficient, and very careful and respectful of my home and furnishings. Best of all, they did an amazing job on the "traffic patterns," and thoroughly explained add-ons like "sanitizing" but with no "hard sell" at all. Also, I had requested their two-step hardwood floor cleaning. Apparently the finish on my Brazilian cherry floors is not compatible with their cleaning agents; the lead technician was very concerned and very honest explaining why I would not be happy with the outcome (very likely to look "cloudy or hazy" and dull). He also suggested what I could do to make the floor look better, and he was right! I like and trust this company to the extent that I am entrusting my great-grandmother's antique, hand-braided rug to them for restoration.