First, was thrilled they could actually work me in after calling for an appointment just the day before! Secondly, definitely there on time and did such an amazing job! The stairs are always the neediest, as far as I am concerned, and the care with which they were done was terrific! So clean now! And, I scheduled some attention to my hubby's 2007 car and now the leather upholstery is shining and clean, but, even more importantly, stained up old floor mats almost look like new! Bravo!