Called with a serious issue for me, as I'm a disabled veteran and need to be in cool environments. Got ahold of the company and my service guy (Bob).. I hope that's his name. Was here in 20 mins. Guy on the phone said within the hour, now that's great service.. On a Sunday as well. Was told about fees and what it was going to cost upfront. The only reason I gave 4 star was because it was a tad pricey for the part and service call.. But he did help me out and gave me a 5% military discount. AC works and I'm thankful for your help.