I had Benjamin Franklin Plumbing replace a water pump in my house. About a week later, that water pump went bad. They were quick to respond when I called them, even offered to send someone out to my house in the middle of the night. Instead, I told them to come the next day and they did. They replaced the replacement water pump with a new one and didn't charge me a cent. I would use this company again. I would also recommend them to other people. They have good customer service.