This was the first time I used Benjamin Franklin Plumbing. I saw their ad on television and thought I should give them a try. I had them install a water heater and it turned out great. It was really cold the day the technician came to do the install and he (in my opinion) should have been wearing a warmer jacket but he did the job well. He was prompt, professional and polite. He was respectful of my home and he didn't smell. He explained the parts and process as well as answered any questions I had. The pricing was quite high but sometimes in the case of plumbing, the pricing isn't as low as we hope it will be. I want people to know they should compare pricing for any job no matter what they are doing, it is just a good habit to get into. Overall Benjamin Franklin Plumbing did a good job.