The staff from Benjamin Franklin Plumbing showed up on time and were very attentive. I called them about my garbage disposal and told them where I found it leaking, so they checked it out and gave me the bad news that it was time for a replacement. And I agreed it was time for a replacement from what I had looked up online. They did a fast replacement--in and out before noon. What impressed me the most was that they were available right away. I only had to wait a day for service, and they showed up when they said they would. The price was good too. I'm a happy customer.