My water heater failed on a Friday night after hours and Benjamin Franklin Plumbing was able to show up to fix it in a flash. They were in and out in about an hour. The job was clean, professional, nice, and fast. I had company coming that night, so I really appreciated their promptness. We were fine with the price, I haven't bought a water heater in 20 years, so it is what it is.

My only complaint was with the person I spoke to at their national call center in Phoenix, AZ. I spoke to him first to report my issue and he claimed to be taking very detailed notes, but when I spoke to Jason (the local technician) he said none of that information was sent over to him. So that was a bit disappointing, but Jason and another guy named Jared figured out what needed to be done. They were awesome and I want to make sure they get a great review. I will definitely call them again.