I had a washing machine leak which flooded into the hall and soaked my carpet in the hall. I called another carpet cleaning company and they insisted the carpet area be pulled up and pad replaced. I had no problem with doing that but was uncomfortable with their scare tactics and pressuring. So I called Real Deal. A guy came out and inspected. He felt it just needed cleaning and not pulled up. But I had him cut the carpet and pull back to be sure. It was dry and no sign of mold. I never felt hustled. They are the only carpet cleaners I will ever use. I know I can trust them.