Business Description:
Categories
carpet & upholstery cleaning
Real Deal Carpet Cleaning
605 Spice Island Dr, Sparks, NV 89431, USA
(775) 745-2949

Service

Total Experience

Will Recommend

S H.

Reno, NV

Real Deal Carpet Cleaning

Not as happy as previous visits

We have used Real Deal for over 4 years. Always been really happy with the service. This time I made the appointment for 9-11. They called me to switch it to 8-10. I couldn't be home until 8:30 so I said I could do 8:30. They said that would be fine. At 9:10 the tech calls to say he will be here in 25 minutes. Guess I didn't need to rush home. 10 minutes later he calls to say he has an emergency and will be here after that. 40 minutes later he calls to say he is 10 minutes out. He arrives and asks if I want pet treatment. I say I don't since we've never had it before and the carpet wasn't in bad shape. He seems annoyed, doesn't want to see the spots on the carpet and gives me the paperwork to sign. He asks to come in though the garage. I explained that they always come through the front door. He claims he must come through garage. Fine. I open the door. He cleaned the carpet in record time and left. As I was coming back through the garage I noticed the door between the laundry room and house, and garage door were scratched up. I was able to touch it up, but it wouldn't have been an issue if he came through the front. We left for 3 hours while the fans were on and the windows were open. Came home and the carpet smelled. Never had that happen before. Also the stains he didn't want to see are coming back.
Overall this was not a great experience and I'm not planning on using Real Deal again. Too bad. They used to be great!