Business Description:
Excellent workmanship and customer service make Protech Plumbing & Heating the only service number you will need. Call us today!
5 27 reviews
Categories
plumbing, heating, and cooling
Protech Plumbing and Heating
950 Comanche St a, Estes Park, CO 80517, USA
(970) 586-8195
http://www.protechtors.com

Service

Will Recommend

Quality

Don B.

Estes Park, CO
Protech Plumbing and Heating

Call Anyone But ProTech

Protech installed a furnace in my home about 10 years ago and I've been a loyal customer up until now.

Over the years, it's broken down 3 times due to switches and gasket issues. This most recent visit, Harold came to fix the switch and I was billed close to $350. I payed up front. And when I mentioned the high price to Harold he shrugged his shoulders.

After a conversation with someone in the office, I found I was overcharged due to price differences in 'an old pricing book and a new pricing book'. The difference in price was about $200. The gentleman offered me a refund. He said they'd mail it out to me. This conversation was last Friday and a week later I haven't received the refund and no update as to what's going on.

I shouldn't have to go back down to the office to check on this situation. After being a loyal customer for so long I'd hoped Protech would value my business more highly. I'll be looking into other companies for service.

comments

Don,
Thank you for taking the time to submit this review. We have attempted to contact you both by email and phone. We strive to respond to 100s of our customers emergencies in their homes each week in order to ensure they have functioning heating, air conditioning and plumbing. It's reviews like this that help us look at all of our procedures to ensure that all of our customers needs are attended to.

Protech Plumbing and Heating commented on 05/02/2017
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