We had some issues with our furnace and called the other guys (Anyhour) and they pretty much took our money and ran. Our furnace was still having issues so we ended up calling HRC climate and Ian can out to help us and he explained exactly what was going on, he was very professional and honest. He confirmed what we had been suspecting and the fact that the other company did nothing to help our furnace. I will be a long time customer of the company for sure!