The service was rated four stars for the trainee's end of job was a noticeable defect. Before we expressed our concern to Justin, his trainer, he had inspected the work and quickly scheduled for the job to be rectified. He was apologetic and corrected the defect himself. The company's reputation is important to both Justin and the owner, Robert. From the first communication with Robert, I was informed and advised for my needs and benefit, and continued with the lead Tech, Justin. Thank you for your integrity and honesty.