I have mixed emotions about my experience with Specialty Heating & Cooling Inc. The twenty-five-thousand dollar system they installed for me isn't working correctly and it may have been installed incorrectly from the beginning. Every time it stops working, they come out, make excuses, get it working okay, then leave. Soon, the air stops circulating, the system stops working, and I have to call them back. I didn't realize until it was too late that what I was sold and how it works are two different things. It's frustrating to feel like a guinea pig. I know I could find another Carrier dealer to correct the problem, but Specialty Heating & Cooling Inc. was the installer and they should be the ones to address the issue. Maybe there isn't enough ductwork in the ceiling. Maybe they are just inexperienced with this new kind of system. I just wish they would stop guessing, figure out what went wrong, and fix it once and for all. I don't want to be mean, but I hesitate to recommend Specialty Heating & Cooling Inc.