Great service, awesome techs, above and beyond.
Our old heat pump died on one of the coldest days of this winter. The repair tech recommended replacing the system - we were reluctant, but it was time. Nic came out to explain our options - not a sales pitch, but a reasoned presentation. We wanted a "second opinion" and he was gracious about giving us time. When we opted to go for it, the techs were out within a day, put in the new system quickly and efficiently, and we were warm by bedtime. There was a minor glitch that kept our thermostat from talking to the system - also on a very cold night. We discovered this issue at 6 pm, and SHC had someone out to fix it right away, even though the roads were slick. Again, we were toasty by bedtime. The new system works very well. It is quieter than the old one, and the house feels warmer. Good product, good company, great employees. We will recommend them to our friends.