Despite being initiated by a dead furnace in the middle of winter, our experience with Specialty was a good one. We took bids from several providers, but Specialty was the clear winner -- they were the only company that actually seemed to care about giving clear answers to our questions and finding the best fit product instead of up-selling at every opportunity... this also meant that their (apples-to-apples) bid ended up the lowest! Only time will tell if Carrier was the right manufacturer to choose, but we're feeling happy with the choice so far.