First, if you are going to use Specialty Heating and Cooling please ask for Randy Beers. He was very responsive and accommodating to my very hectic travel schedule. He came to give me a quote on Saturday, not normal business hours. He was far more thorough than any of the other salespersons who came to give me a quote. Some of the other salesmen took no measurements, took no photos and took days to get back with a quote. At the end of his inspection he gave me a quote. I was sold by his professionalism. I ordered and paid part of the system up front. I did have a scheduling issue and Randy was able to somehow squeeze me in. Good thing as it was the hottest day of the year. When the technician and electrician came to install it was acceptable work temperatures but it did get quite hot through the day. The technician did a detailed inspection of my furnace only to find that it too needed to be replaced. (A cracked firebox). They got another technician to come by with the new furnace and it was installed and functioning by 7 PM. I could not imagine that any other HVAC firm could get it all done so fast. The system is great, my house is cool and i am sure I will be warm and cozy in the wintertime. I cannot say enough about Specialty Heating and Cooling. Great company, great people.