We went with Specialty Heating and Cooling and the main reason, Randy Beers! He was our Home Solutions Advisor. First and foremost, he was professional and courteous. And "Advisor" was a key word. He did a complete analysis of our home environment to provide a recommendation to fit our needs. He asked us questions and we asked him questions. He was thorough, took time to answer every question and explain all the details we asked about. His knowledge of product, installation, heating and cooling gave us added confidence in our decision to go with Specialty. Last, but not least...he was friendly and service-oriented. Thank you Randy!