I recently had a putter fitting with Ashley. From the moment I arrived at the facility to the moment I left, she was professional and courteous and instantly made me feel comfortable. Ashley asked me questions about my putting and carefully listened to what I had to say. She took her time explaining detailed information about the SAM PuttLab technology and allowed me to take my time deciding as to a putter. Ashley is very knowledgeable and answered all my questions, and provided me with her email and cell number in case I had any more questions. The next day I texted her with a question, and she responded right away even given the fact that it was her day off. In my opinion, this is exceptional customer service. I most definitely plan on scheduling a full bag fitting with Ashley in the future.