comments

Thank you, Brooke, for your review! We are glad to hear that our technician who came out to your home treated you with respect. However, we are unhappy to hear that you are not satisfied with our services. I'm sure you can understand that sometimes equipment doesn't work as smoothly as it should. But, I feel that our technician still got the job done for you. If you are still having the same issues, please give us a call back because we back up our work 100. If we did not get it fixed right the first time, we'll come back out at no cost to you and take care of it. As far as your appointment time at 3pm: We actually do not set time for repair services. Because we do not know how long technicians will be at each customers' homes we cannot guarantee a time. But, we do always call when we have a technician available. When you made your appointment, you did request after 3pm and we honored that. When we called after your service visit with us to make sure that everything went okay, you informed us that it did. Since then, you have decided that you are not happy with our services. We would appreciate the opportunity to resolve any issues you have with our company and make you satisfied with our services. You can speak with any of our customer service representatives at 753-4545. Thank you very much for your input and time!

Mike Williams Plumbing, Heating, & Air Conditioning commented on 10/05/2011