UPDATE: Two and a half months after moving out we received a text today, asking what parking spot came with the apartment and if it was included in our rent. How could this possibly be a past tenants responsibility to answer? We have still never heard back on why we had false charges when moving out, so why would we help this owner. If you are looking at an apartment from them on Green St - be wary and read on.

I was a tenant at one of TCS's managed properties for a year. Everyone from their team was extremely nice and general responsive. The online portal, monthly payments, and requesting maintenance are all very easy.

My issues are directly related to the property owners, and partially this lies on TCS. I also want to note that a TON of the good reviews on Google Maps are from owners, not tenants. So the people making money off of renters are the ones rating this company? Seems unfair since the renters lives are the ones affected by poor quality of their living situations. The owner/landlord is also a partner in making sure the tenants are happy and living good lives - so I would like to direct some responsibility onto them.

My previous apartments were all in great shape when I moved in - freshly painted walls, cleaned by an actual company, working appliances and toilets, etc. Maybe I was spoiled, but let's be fair, I was living in Detroit and not spoiled.

The conditions of the apartment on move in may be common in Philly, but to me it felt unacceptable. The walls were damaged, terrible patch jobs, tons of holes (I lived in the dark most of the time so I could ignore the walls). The oven barely worked, TCS tried to fix it but the landlord ignored them. Two doors came fully off their hinges, fell on top of me, and I had to spend a weekend repairing them. The toilet was completely broken and hot glued together by previous tenants. The keys to our building barely worked, we got locked out multiple times. We never received door codes. A window shade fell off and broke several of our items next to our window. There was a massive 1" gap under our apartment door to the corridor, so zero sound privacy. Half the light bulbs were missing, and some lights just never could turn on. On top of that, my car got towed from the apartment's parking spot a week after moving in because no one could tell me what my parking spot number was (TCS did refund me the towing money, but again this lies on the owner being irresponsible and unresponsive).

Moving out was very stressful and emotionally incredibly taxing for us. TCS needed to rent/sell our apartment, and started trying a month and a half in advance of us moving out. Completely fine, we made sure to clean and straighten up before people visited every time and tried to help them with photography of our apartment. On to the stressors: 1. COVID and having a lot of people enter our apartment. All while working from home, so the coordination was very frustrating. 2. Potential buyers/renters couldn't even use the keys to get into our building & apartment unit, so we had to be there to let people in or leave our apartment unlocked. It felt like the entire key situation was our fault, and we were pestered while we were on vacation with family that we hadn't seen in 9+ months. 3. We received less than 24 hours notice many times. It felt like our part time job to make sure they sold/rented out the apartment, but without any compensation or care about how it was affecting our lives. I 100% understand needing to sell/rent an apartment, but the key and lock issues caused us a lot of stress and we felt like we couldn't get out soon enough.

It was difficult to get anyone on the phone to talk about the damage charges after we moved out - it took several e-mails and texts and calls. We did finally get someone on the phone and they were nice. It did seem like there were some false charges without proof of images/video and completely made up ones, so we tried to negotiate and never heard back. It took over a month to receive our deposit back.