I scheduled a moving labor for my elderly mother in CT. She was moving from a 4th floor apartment to a 1st floor apartment in an assisted living. The scheduling process was easy, all the operators/schedulers were very polite and helpful. I was not present for the move, but my mother and other family members were. They were all very pleased with the service from start to finish. The 2 movers arrived within the stated time window, they were polite, courteous, careful and even loaded a large piece onto a truck to be taken else ware. Out of caution, I contracted more time than was needed and received an unsolicited refund from the company for the hour that was not needed. WHO DOES THAT? Thank you!