Would Never Hire Again
The person over the phone said I would have professional moving staff. I received young kids that seemed to have been picked from the street and were just trying to get in and out.
The whole reason why I hired movers was to care for my items. I could have done it myself if higher someone from Task Rabbit and I would have had a better experience.
My items were damaged and when I called to inform them the movers were gone after an hour and I would like a refund, I was told that there is a two hour minimum and I would not get any refund.
The movers didn’t have any uniform to identify them as employees of SML.
Phone representatives need to be more clear on the minimum hours to higher and the dispatchers need to make sure the people they send are professional movers.