NEVER AGAIN!
I booked SML because I had a pretty good experience with them in the past, but this time was drastically different. I had a simple move to have a few belongings moved from one apartment to a new one next door. The movers were polite and quick. However, there was damage to my items and the walls in my old apartment and my new apartment. For example, my son's desk was placed nicely in his room and when I went to move it to the other side of the room, it fell apart and I had to throw it away. When I called Customer Service and told them what happened they were nonchalant and only offered my a $50 credit or to submit a report of the damages. Since I moved out of the apartment I couldn't get access to submit the required quotes for the damage to the walls. And since I threw out the desk I couldn't submit pictures of that either. Overall, it was a disheartening experience and I will not be returning as a customer in the future.