Move date: September 20, 2021

Crew leader: Dirk

I would never recommend this moving crew which was promoted by Simple Moving Labor as their top crew and the only one with 100% customer satisfaction.

My oversized sofa consists of 2 chairs connected together with a bar across the bottom. The main purpose for using this service was to move the sofa and an adjustable motorized bed. This sofa has been moved from Texas to 3 apartments in New Jersey and 2 places in New York. For some of those moves, it was disassembled into the 2 chairs for moving. Dirk was either too lazy or not knowledgeable enough to disassemble the sofa. Instead, he argued with me that it could not be separated and refused to figure out how to disassemble it. Then he spent 20 to 30 minutes on the phone with somebody at Simple Moving arguing that the sofa cannot be separated. I'm not sure how he thought the sofa was brought into the apartment if it couldn't be taken apart.

It was one of the helpers, who after 90% of the items had been removed from the apartment and taken to the truck, who just happened to mention "Ma'am I don't know if anybody told you, but the sofa won't fit in the elevator." Dirk was not pleased when I told him there was a set of stairs at each end of the building. He was fussing about having the guys take it down the stairs.

The sofa was not a surprise as I had told Dirk in advance that it needed to be separated. I expected him to come prepared.

Dirk was observed mostly on the phone, giving directions, and rarely participating in the actual moving.

He fussed several times about the size of the truck telling me he didn't know who told me to get that size truck.

Finally, at the end of each location, Dirk produced a form for signature. The form asked whether there was any damage. Of course, you cannot identify damage until the items are loaded off the truck and into the new apartment if there is space for you to move around and inspect each item. Naturally, this was not the case so you are forced to prematurely state there is no damage before you really know whether there is damage.

I did not have the box that the tv came in so Dirk refused to put the tv in the truck and ordered the helpers not to help me put it in my car. Likewise, I had a printer leaking ink. One of the guys put plastic on my car seat and put the printer in the car for me despite Dirk telling him not to.

While I was standing within earshot about 4 or 5 feet away, Dirk told the helpers that I am the type to file a claim and he's just about the liability. He said this more than once in my presence.