Business Description:
At SML, we take the most stressful part of your move - loading and unloading your rental truck or storage unit - and make it simpler than you could ever believe!
Request Appointment
Categories
moving & storage
SML - Simple Moving Labor
Bedford, TX 76022, USA
(866) 767-5348

Service

Total Experience

Communication

Elizabeth B.

Washington, DC

SML - Simple Moving Labor

Horrible Experience. Hands down the worst customer service experience.

I would give this company zero stars if possible. We hired them in Washington DC. Between my husband and I, we've hired movers 10 times over the last decade and this is by far the worst company we've ever used. The movers showed up 10 minutes before the close of their window only because we called to see if they were having trouble or would be late. It took them more than double the time that they quoted us. This unit was a rental unit and only had basic furniture so should have been an easy, straight forward move. The guys moved so slow and would take 10 minutes to take one small thing out to the car. My husband found them walking around outside and talking on the phone. They left several of our things in the rain for 30 minutes before I had to tell them it was going to ruin it. One of the worst service experiences I've ever had. Half way through I called the company and was told there weren't any options but to let them finish. My husband tried to help to speed things along but I'm over 30 weeks pregnant so couldn't do very much other than organize. Another moving company saw how bad it was and volunteered to help with a few of our larger things (thank you for your kindness!). I've never left a review in my entire life but people need to know before hiring them.