I generally do not write reviews however my dissatisfaction with this company can not be silenced. I called Gold Star to have them service my business. The pipes were clogged and sewage was coming up through my slop sink. Having had this problem in the past, I knew that a quick snake of the lines would solve the problem. Of course it was after hours (7pm) so immediately I was told that there would be a $250.00 emergency service fee. What was I going to do? I needed working toilets for business.
The service man came around 9pm and "accessed" the situation. Basically he walked around and then told me he needed to call to get another guy to help? While we were waiting he drew up some estimates... Number 1: He could snake the lines and run a camera through that would be $1650.00 WHAT???? Number 2: He would snake the lines, no camera. $1100.00 (this guy is crazy) And number 3: snake the lines?? Im not even sure what he was going to do at this point. $800.00 All of these quotes of course were not including the original $250.00 for the "emergency" visit. I was blown away!!!! This was a routine fix and to quote such rediculous prices was something i couldnt even wrap my head around. In the end i paid the emergency fee and sent the guy on his merry way. I was not going to be taken advantage of. So in the end I paid 250.00 dollars for NOTHING!!!! I did call another company and one guy came prepared, snaked the lines and the entire cost was $195.00 If you are looking for a company to over charge and rip you off then Gold Star is the way to go.