I had had Zachary's Chem-Dry do a cleaning back in November of last year, and in December I noticed there were some spots coming up, but with the holidays and due to company and some health issues, I didn't schedule it at that time. The end of April was my first opportunity to Get Zachary's Chem-Dry back out here. Zachary came and he did a partial clean for the spots and I also had him put down P.U.R.T. (pet urine removal treatment) because my dog, Mimi is 15 years old and is a little incontinent. I had used Chem-Dry when I lived in Arizona, and when I moved here eight years ago, I looked for another Chem-Dry. I found Zachary, and I've been a customer ever since. The technicians are on time, polite, and they always call before they come to let me know they are on the way. I would have no hesitation in recommending Zachary's Chem-Dry.