I reached out to Benjamin Franklin Plumbing of Tyler, Texas for the first time last week because I had a leaking water heater. I didn't want to use the company I relied on before, and I remembered seeing their truck in my area, so I called them up. They responded quickly, and when he showed up, their plumber told me exactly what I needed, which was a new water heater. He was very knowledgeable and fast. He finished the job in about two and a half hours, and that includes the delivery of my new heater. I would most certainly call them again if I need more plumbing assistance.