I have used Benjamin Franklin Plumbing of Tyler, Texas before, and I will use them again in the future. They do really good work. But, this last time when they came out, they did not check in with me to let me know they were coming, or to let me know when they finished. That was kind of irritating. They usually give me a call first. They did a good job on what they did, so that is why I rated their Quality highly. But I rated them lower on Service because they did not check in with me.