I was pretty sure my garbage disposal had died. There was a sticker on it that said "Call Benjamin Franklin Plumbing of Tyler, Texas" for service, so I did. The gentleman came out and confirmed that my disposal was indeed dead. He said it would cost about $434 to replace it, if they supplied the disposal. I opted to buy my own disposal, and then have Ben Franklin install it for me. Which they will next week. Doing it that way will save me about $100. He was a very nice, personable young man, and he arrived within the appropriate time frame. He was very quick with the math. So far, I have been pleased with their services, and I am sure they will do a good job installing the new disposal. I wish it was less expensive, but that is just the way things are nowadays.