This was the first time I ever used Benjamin Franklin Plumbing of Tyler, Texas and am I ever glad I did! My washing machine was backing up, and I called this other plumbing company to come out and take a look at the problem. They told me all my lines were deteriorated and that it would take between $3,500 and $4,000 to fix things. I called my insurance agent and he recommended that I call Ben Franklin. I did, and they came out right away, like within 15-20 minutes, and got the problem solved for a whole lot less than that. The plumber was very nice, and very friendly, and very honest. He just snaked out the line for the most part, and now everything works great. I know who I will be calling in the future when I have a plumbing problem - Benjamin Franklin Plumbing of Tyler, Texas!