Benjamin Franklin Plumbing of Tyler, Texas had a young man come out to help with my plumbing problem and he was very respectful. He didn't kid around at all, he was all business. He did what he could to let me know what the problem was, but it turned out to be a much bigger issue than I originally thought so he wasn't able to fix it. He did call in a second person to take a closer look at the problem with a camera, which he didn't have to do so I really appreciated that. It turned out that the plumbing under the house pretty much needs to be completely redone and that's $30,000 worth of work so it's not the kind of thing you just jump into. He did give us options as far as what we wanted to do, which was what I wanted so I could better understand what was needed. He was very tidy and cleaned up after himself at the end. The pricing was reasonable. That's pretty much the whole story.