The young man who came was very nice and polite and very careful about keeping everything clean. He was very patient with me when I was not happy about the high prices and the new policy of only guaranteeing it for a week.My problem was an overflowing washing machine drain pipe. Instead of cleaning that out first he worked on my kitchen sink , I had had no problem with that. Of course that was to be the most expensive to clean out. After being satisfied that it wasn’t t the sink he then checked the drainpipe that I showed him first. It did seem that he banged around in there much longer and louder than normally happens when I have it unstopped. All in all it was a different experience than we ve had before. I am not complaining about the young man he was very sweet and kind and diligent worker. So far everything is working fine.