Business Description:
Midway Services has served the Tampa Bay area with expert plumbing services, HVAC services, electrical services and kitchen & bathroom remodel services since 1957.
5 451 reviews
Categories
plumbing, electrical, heating & air conditioning
Midway Services
4677 118th Ave N, Clearwater, FL 33762, USA
(888) 861-8019
http://www.midwayservices.com

Service

Total Experience

Will Recommend

vicki s.

Seminole, FL
Midway Services

AC service

Brand new unit needed servicing after one year. Was told by technician it was a problem on the outside unit. One year later still having issues and told by technician it was misdiagnosed the previous year. There was a leak on the inside unit which requires the part to be completely replaced. I was told if I didn’t want to spend 700 for the labor, they could just put Freon in it. That would be a bandaid and I would be in the same boat down the road. I had no choice but to pay the money to fix it. My complaint is that since the second technician told me it was misdiagnosed a year prior, why did I have to absorb that cost? If it would have been fixed the first time, the warranty should have fully covered it. It’s so frustrating because I felt like Midway was a reputable, reliable company that would not gouge me. I felt like my initial purchase and install went very well but I lost hope after the most recent service call. There are so many AC companies out there that take advantage of us Florida customers that cannot live without our AC.

comments

Dear Mrs. Stasi,

We appreciate your business and feedback. Upon our findings in our system, the system was sold on April 1st 2016 and installed April 6th 2016. Our records indicate Midway has been called out to the home two times since unit was installed. First visit occurred on April 29th 2017 when Midway was called out for ac not cooling. Tech found leak at condenser liquid line king valve. Tech tightened the connection, rechecked for leaks, found none and added 1lb of 410a refrigerant. Second visit on October 1st 2018 Midway was called out for ac not cooling and running constantly. Tech found evaporator coil leaking. Tech let informed you that coil is under warranty, but labor and refrigerant is not and price was $730 to make the repairs and that would come with a 1 year labor warranty. You have approved the work which was then completed and ac is working.

We are sorry you feel Midway misdiagnosed the unit from the first initial visit in early 2017 to the most recent visit in 2018. However, these are two separate issues. Your ac unit would not have run for a 1 ½ years if the evaporator coil was leaking back in April 2017.

Thank you again for taking the time to provide us with the feedback and allow us to address your concerns.

The Midway Team.

Midway Services commented on 10/11/2018
« Back to reviews