I called Saturday night to schedule an appt for Monday morning between 8am-12pm... Caleb called at 8:20 and said he’d be there in 10 mins.. he arrived on time, diagnosed the problem in about 10 mins.. he did have a totally stocked truck but my unit being an older model required a part he didn’t have.. he retrieved the part in less than 15 mins, installed it in 15 minutes, checked everything out to make sure the unit was running correctly... could’ve have been more professional and knowledgeable...his business card will be saved!