Business Description:
Committed to professionalism and quality of work, Interstate has the knowledge and experience to handle your roofing, siding, window, gutter and carpentry needs.
Categories
roofing contractors
Interstate Roofing
15065 SW 74th Ave, Portland, OR 97224, USA
(503) 684-5611

Service

Total Experience

Will Recommend

Gary A.

Portland, OR

Interstate Roofing

Overall a good experience, with a warning caveat for others

First, let me say that their customer service and speed of re-roofing our house was very good, if not excellent. We had two layers of composition shingles to remove, and they did the entire job (also replacing 4 sheets of plywood) in less than 2 days. We also found a piece of vinyl siding on our house that had been damaged by them, and they happily replaced it a week later. Dealing with Tresa is wonderful.

Second, here's the caveat with a warning to others who would like to use Interstate. We were very disappointed in the fact that they didn't WARN us about something that would happen with the roofing job. We've lived in this house for 30 years, and it's had two layers of roofing (i.e., 2 roofing jobs) done. After Interstate did the roofing job, all our eves/overhangs had nails shot through them and were now showing, which not only is an eye sore, but plywood was split open on virtually every nail. Those nails will eventually rust and stain the wood, and all the plywood on the eves/overhangs must be re-painted.

To fix the problem, my wife and I spent about 100 person hours doing the following: (1) grinding all the nails down to the wood (us doing so was approved by Tresa for warranty purposes), (2) filling in many split nail holes with wood filler, (3) painting every nail tip with a shellac and alcohol-based primer to inhibit any future rust stains, and finally (4) repainting all the eves/overhangs/soffits on the entire house. This was not something we expected. Us being between 58 – 60 yrs old and getting on an extension ladder to get 15 feet high was not easy, and at times, quite a challenge.

We have a friend who owns a large roofing company outside the PDX-metro area, and he said that they use 3/4" nails (instead of 1½”) over the eves/soffits/overhangs to avoid that problem. He said the fine print in the roofing manufacturer’s warranty says that as long as you DOUBLE the number of shorter nails used on those eve/overhang/soffit sections, the roofer can use shorter nails.

In the future, we ask that before Interstate Roofing contracts a job, it is their obligation to inform all homeowners that this will happen to their nice-looking eves/overhangs/soffits.

comments

Unfortunately, code and manufacturer’s installation instructions require that our roofing nails penetrate the roof deck. In the case of an “open soffit” it is our practice to discuss with the homeowner the pros and cons of using a shorter fastener. I absolutely apologize that this does not seem to be the case in this instance.

Interstate Roofing commented on 08/11/2016