Today Steven and his Supervisor Alphonso stopped by for our scheduled drain scoping. They were both very cordial and took the time to show me exactly what was going on in our main drain leading out to the sewer. They provided me with recommendations on what type of work would be required based on the detected issues, all the while, never pressuring me in any way for a sale. They professionally provided me with the information I needed for future decisions, without any pressure tactics, which will go a long way with my decision to make Bill West my “go to” company for all my plumbing needs. I also want to put is a positive word about the administrative side of dealing with Bill West Plumbing. A lot of Plumbing companies I’ve dealt with have operational issues. The office team enhances the customer experience because they field service requests, confirm scheduled work, handle necessary changes and follow up on a number of activities. Other companies will often take hours (or even days) just to get back to you. The Bill West team is top notch!