I called for an appointment and spoke to Melissa. I requested a price and she told me that they don't give prices over the phone. I asked her to speak to someone and please get a price. She came back on the phone and gave me a price for the service and I scheduled an appointment. When the service tech arrived today he gave me a price before he started that was 3 times the rate I was quoted over the phone. I asked the service tech to please call the office and speak to a manager. They honored the price I was given over the phone. Who would have someone come out to their house without knowing what the price will be?? The service tech was great, very professional and knowledgeable.