Shortly after I moved in to my new apartment, SOS Management & Property Services purchased our whole street. It has been a little bit of a curve thrown at me since I didn't expect that, but they are going to be remodeling these units so that is good. On the surface, they look good, but the units are very old so they have a lot of issues with maintenance. It has been nice that they have multiple people contracted to do maintenance now, instead of just one person. Before they took over, I was dealing with one person on the phone most of the time, and the old property manager would be the one to come out and fix anything.

When the big storm hit last month there were a lot of maintenance issues all over the neighborhood since the units are so old. My ceiling was leaking, and due to the enormous amount of calls they were dealing with, it didn't get fixed properly. They never really came back to finish what they started so I called a couple of times and then they did come out again. Last weekend, he assured me the roof had been fixed, but I work from home every day and I didn't hear anybody on the roof. Then, last Sunday when it was raining, the roof leaked again. It bothered me that the maintenance guys never called before they came, even when I had specifically requested it. After I asked, they told me they would call before they came next time. Still, every time they come, they just show up at my door without calling first. However, I understand that SOS uses third-party contractors so that is out of their control, and they were probably swamped with calls for repairs after the storm.

Overall, SOS is a really good company. Their customer service has been great. The girl I spoke to in the office, Vanessa, is awesome. She helped me deal with all the little maintenance requests I have put in- she was like my own personal assistant. They provide great customer service and it's not their fault that some of the contractors have issues. They are doing what they can taking so many calls and getting the people to come out.