Could have been so much better
The initial meeting went very well, and the proposal that was offered was great, seemed a good solution for both parties. From that point on though everything went wrong. The communication was very poor, we had very little idea of what was going on. Wrong materials were ordered, contractors were showing up without notice, or just disappearing and not coming back when they said they would. Most of the work that was done was done well, but we had one major issue with workmanship that just got steadily worse, and in the end we asked the contractor not to return. To EZs credit they did not charge us for the work done.
They were supposed to close the loop with our mortgage company which was unfortunately not done, so this was another miss. I think this is a good, reputable company, but I think there are issues with their subcontracting and their time / project management that they could improve upon. I would recommend them but advise some caution / suggest doing everything you can to stay on top of the project.