Service has been better. Service tech seemed a little frazzled and wanted to tell me how he had already jumped around. ???? Not sure what that meant. Then reset my thermostats to a temperature after I asked him to turn them off. He had a hard time paying attention to what I was telling him. The interaction was rather uncomfortable. In order to avoid any issues I just went into my office until he was finished. Overall this company has been efficient. Office staff is good. Techs are usually prompt and normal. I would recommend company to others to use.