Late on a hot summer Friday before I was headed out of country my A/C finally died after about 24 years of service. As I had someone staying in my home it was essential that some sort of arrangement be made. They assessed the equipment, got me a quote, a loan and stayed late after hours to provide me with a loaner compact A/C unit that helped keep the space it was in tolerable until they could install the new equipment. It was a pleasure doing business with them and the follow up was spot on.