The tech completed the repairs before informing me of the charges. When I was told of the ridiculous cost I complained and was told I would have to call the office on Monday. I did call on Monday and left a message for the manager to call me back. Tommy Livaudais called me back and made his sales scam pitch. They can reduce the charges to industry norms if I would sign a service contract. I told him I did not want a contract and would never do business with a company that operates in this manner. The company business model is to overcharge the customer. Then try and pressure the customer into a service contract with the promise of discounting the charges, but you are locked into a long term service contract you don't need or want. NEVER DO BUSINESS WITH COMPANY.