Having paid a great deal for the emergency call out which was stated nothing was wrong with the unit and all it needed was Freon and cleaning only to be without AC yet again in the hottest weeks and not able to send a technician out for 16-20 hours was aggravating. Then to be told that there’s a possible leak but it would take 2 weeks to find it and then have to order whatever part was needed was ABSURD! Should NOT have been duped into a contract by saying it’s not broken only to find out it is! Expecting people who were duped into the contract with you to wait “a few weeks” without AC in the hottest days of the year for Louisiana is ridiculous and shameful. 1 call to a different company after finding out the unit actually needs to be fixed and they laughed at your “few weeks”. The money spent on what was told would just be “maintenance” could have been used to FIX THE ISSUE! I will make sure everyone I know is aware of the way you operate and make sure my word of mouth is heard!