I ordered six very large book cases online and customized a variety of details per the options presented. I was contacted immediately with an estimated completion date, and was asked to review my order to confirm all details. There was a small error, and I emailed the company immediately. They acknowledged immediately and made sure their team was aware of the alteration. The cases arrived a little before the estimated completion date, were really well packaged for protection, and the quality is very high - exactly as advertised. Every single little detail, including the alteration made after the order, was adhered to perfectly. I highly recommend ordering from this excellent company!